FAQ

Purchase related questions   

 

Q.

In which currency can I purchase?

A.

If the purchase is delivered to an Australian address, the currency used for payment is the Australian dollar (AUD) and Goods & Services Tax (GST) is applied.

 If the purchase is delivered to a non-Australian address, the currency used for payment is the US dollar (USD) and GST is not applied.

Q.

How do I pay for my purchase?

A.

We accept Visa and MasterCard credit cards only via our web store. If you wish to pay by other means, please contact our office to make your purchase.

Q.

Why was my credit card order declined?

A.

There are a number of reasons why a credit card order may be rejected on our web store. These may include:

  • An incorrect billing address used on the order
  • An incorrect Security Code being entered for the order
  • An incorrect expiration date used
  • Bank declines due to not enough funds available for the order, credit limit exceeded, card cancellations and fraud review

Q

How long will it take before I receive my order? 

A

All shipments are made from our office in Brisbane, Australia. Generally, orders are shipped within 1-4 days. Allow 5 to 10 days from shipment for delivery, depending on how far you live from Brisbane, Australia. If there are any delays, we will contact you.

Q.

How will my order be shipped? 

A.

Within Australia, orders valued at less than $1000.00 are shipped by Express Post and orders valued over $1000.00 are shipped by TNT.

Orders to destinations outside of Australia are shipped via TNT. Once your online order is shipped, you will be emailed your tracking information. 

Q.

Can I exchange or return goods?

A.

Generally, once you place an order, it is final. However, if there are any issues, please contact our office.

Q.

I’d like to purchase 20 units of a product but you only have 15 in stock in the web store. What can I do?

A.

 Contact our office. Our Sales staff will be able to inform you when we are expecting additional stock and, if possible, make a suitable arrangement.